Stripe credit card fulfillment policy:

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pinStripe IT Fulfillment Policy for Credit Card Payments via Stripe® 

These policies will aid users determine how pinStripe IT fulfills orders and payments made by credit card via the payment processor Stripe. 

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person on this website and compliant to the Company’s terms and conditions, either therein or in a separate written contract. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing laws of the State of Ohio. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.  

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Fulfillment Policy 

At pinStripe IT, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased from our Company. Please read this Policy carefully to understand your rights and understand the requirements for the refund. Our services are billed in U.S. Dollars.

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Delivery Policy 

At pinStripe IT, we are a managed IT services provider. As such we provide IT guidance and support on a recurring basis or as a project. We provide the necessary tools for support as a part of each recurring subscription agreement or project.

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Refunds 

Clients with a recurring managed IT agreement are charged on a monthly basis at the beginning of each month. Therefore, there are no refunds. However, we will work to ensure customer satisfaction as best as possible. Additionally, services can be terminated at any time with 30 days notice.

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Return Policy 

This is not applicable.

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Cancellation Policy 

Clients are free to discontinue their services with pinStripe IT at any time. However, they are expected to pay for any work completed up to that point or for the closeout month if on a recurring agreement.

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How to make a complaint 

If you are dissatisfied with the service provided to you, we ask you to please contact info[at]pinstripeit.com with any concerns. Refunds are issued at our discretion.

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Contact Us & Customer 

Service Contact Details For enquiries or comments regarding this Policy, customers may contact us via email at info[at]pinstripeit.com, call 646 457 4250 x 3, or mail us a letter at P. O. Box 630125, Bronx, NY 10463.